Sunday, March 4, 2012

OB10 e-Invoicing Company Jobs Vacancies in Kuala Lumpur

Rewarding Careers With The Global e-Invoicing Company

OB10, the e-Invoicing network, simplifies the complex invoice-to-pay processes. Operational across Europe, the Americas and Asia, OB10 is compliant with the requirements of VAT, tax and e-Invoicing legislation, and receives invoices from suppliers across 150 countries. Our customers include Aviva, GlaxoSmithKline, HP, Kraft Foods, Motorola, Unilever and Xerox.
0810 is recruiting enthusiastic individuals for the following positions based in Kuala Lumpur.

Offshore Programme Management Support (Ref: Star 01)
Responsibilities:
- Prepare campaign collaterals for sales campaigns
- Produce weekly campaigns/status reports to enable offshore based customers and Programme Managers to manage the progress of campaigns
- Assist customers on weekly updates and process reviews
- Monitor the progress of new campaigns using available tools and report findings back to Programme Managers
- Manage meeting bookings and arrange travels when required
- Provide first line response to customers when Programme Managers are not available
- Monitor the internal CRM tool to ensure that necessary progress is being made with customers
- Load customers’ data into the internal CRM system and allocate them to the sales team
Requirements:
- Minimum 1 year experience in the related field would be an advantage
- Excellent command of written & oral English
- Well organised with meticulous approach to work
- Advanced knowledge of Word, Excel, PowerPoint and Outlook
- Must be flexible with working hours

Offshore Implementation (Ref: Star 02)
Responsibilities:
- Implement the after sales process of the 0B10 e-Invoicing solution
- Liaise constantly with various teams including data mapping teams, 3rd party developers and customers, ensuring that implementation is completed within the targeted time frame
- Ensure all dealings are tracked on the Central Account Management System
Requirements:
- Preferably with a technical IT background. Knowledge of financial applications would be an advantage
- Experience in sales and negotiation
- Strong service delivery and telephone skills
- Able to manage multiple accounts from inception to completion
- Able to provide a professional service
- Excellent command of written & oral English
- Good problem solving and time management skills
- Must be flexible with working hours

Technical Operations – Team Lead (APAC) (Ref: Star 03)
Responsibilities:
- Manage a team of Systems Administrators and oversee all line management duties, such as holidays, appraisals, development, training, etc
- Act as the point of contact and escalation for local issues and production site (remote) incidents during working hours
- Participate and manage day-to-day systems, support and monitoring of corporate/nternal users
- Maintain, investigate and troubleshoot internal and production devices
- Work as part of a global team with other Systems Administrators located in London and Atlanta
Requirements:
- Minimum 1 year experience in IT operations management and 4 years experience in IT operations, infrastructure services support (Systems & Network management), operations monitoring and end user support task management
- Knowledge of Windows and Linn Networks, 24×7 systems and Cisco ASA Firewalls would be advantageous
- Good communication skills at all levels and able to work with local and remote (global) teams
- Team player, self-motivated, self-disciplined, initiative, highly responsible and able to follow procedures
- Preferably with working experience in an international company/ environment
- Must be flexible with working hours

Application Support Analyst (Web) (Ref: Star 04)
Responsibilities:
- Provide technical support to internal clients and users of all applications developed in-house
- Conduct root-cause analysis and identify related fixes, workarounds and long-term solutions together with the development team
- Handle the analysis and resolution of user issues in a timely manner, documenting and escalating unresolved problems to the development team as necessary
- Identity potential system wide issues, ensuring timely notification to managers
- Ensure customer satisfaction by meeting established service level standards and prioritising and tracking customer issues through to resolution
- Acquire and maintain knowledge of relevant products and support methods to provide solutions to customers in plain English Requirements:
- Degree in Information Technology preferred
- Good understanding of general programming concepts and debugging techniques
- Good understanding of ASPNET/SQL/Web Services/Oracle preferred
- Strong analytical, problem solving, customer service and interpersonal skills
- Good written and oral communication skills
- Able to work under general supervision as well as independently
- Previous experience in a similar role is a distinct advantage
- Must be flexible with working hours

Interested candidates are invited to e-mail their complete resumes stating current and expected salary to recruitment.my@ob10.com before 12 March 2012.
Please state the position applied for at the e-mail subject column, including the Ref number.

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